1. Overview

ECPropsUSA is an ecommerce store offering handmade head props, including custom and ready-to-ship designs. Our operations are based in Pennsylvania, USA, with fulfillment also taking place from Ecuador. We sell and ship internationally.

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2. Account & Checkout

Customers may place orders with or without creating an account. Guest checkout is available.

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3. Custom Orders

We offer custom, made-to-order props. Once a custom order is placed, it cannot be canceled, modified, or refunded due to the personalized nature of the product.

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4. Payments & Taxes

We accept the following payment methods:

• PayPal

• Credit/Debit Cards

Customers are responsible for any applicable taxes and customs duties based on their location.

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5. Order Changes & Cancellations

You may request changes or cancellations before your order is processed for shipping. Custom orders are final and cannot be modified or canceled once placed.

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6. Shipping & Fulfillment

• Processing time:

  • In-stock items: 1–2 business days

  • Custom orders: Up to 1 month to complete

• Shipping time: 3–4 business days once shipped

• Carriers: DHL, USPS, UPS, FedEx (based on region and fulfillment location)

• International shipping: Available, except for countries restricted by Ecuadorian or U.S. shipping regulations

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7. Lost, Damaged, or Delayed Shipments

All orders are shipped with carrier insurance. If an order is lost or damaged, the customer may be eligible for either a refund or replacement, depending on product availability and processing time. Please contact us promptly if an issue arises.

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8. Returns & Refunds

We accept returns within 30 days of receiving the item, subject to the following conditions:

• Items must be in original condition.

• Return shipping is the customer’s responsibility.

• Refunds may be reduced to account for wear and tear.

• Custom orders are not eligible for return or refund.

To request a return, contact us at:
📧 [Insert your business email here]

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9. Product Disclaimer

All of our items are handmade, which means slight variations in color, texture, and size are normal and add to the uniqueness of each piece.

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10. Warranty

We provide a 6-month quality warranty on all products. This covers manufacturing defects, not damage caused by misuse or external conditions. To file a warranty claim, contact us directly.

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11. Limitation of Liability

To the fullest extent permitted by law, ECPropsUSA is not liable for any damages exceeding the cost of the product purchased. This includes, but is not limited to, indirect or consequential losses.

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12. Order Refusal and Account Termination

We reserve the right to cancel orders or terminate customer accounts in cases of abuse, fraudulent activity, or violation of these terms.

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13. Changes to Terms

We may update these Terms of Service at any time. Changes will be posted on this page with an updated effective date.

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Contact Us

If you have any questions, feel free to reach out:
📧 ecpropsusa@gmail.com
📍 ECPropsUSA, Pennsylvania, USA